FAQ

Frequently Asked Questions:

1. Do you accept insurance?
Answer: Outlive is a fee-for-service clinic, which means full payment is expected at the time of service. We do not accept insurance payments; however, we are happy to provide a receipt after each appointment that includes the information needed to receive reimbursement from most insurance providers.

2. What services do you offer?
We are a primary care clinic specializing in age management and aesthetic treatments, including senolytic therapies, NAD+ infusions, hair restoration, body sculpting, and light/laser procedures. Our focus is on science-backed, personalized care to help you feel and look your best inside and out.

3. Can you treat me when I am ill?
Absolutely! When you become ill, feel free to call or text us, and we will take care of you promptly.

4. Do you treat chronic conditions?
Of course! Not only do we take care of conditions such as high blood pressure, diabetes, and obesity, but we also excel at optimizing treatments for better outcomes.

5. Where is the clinic located?
We’re located in the picturesque Adriatica Village at 6956 Mediterranean Drive, STE 101, McKinney, TX 75072. Our boutique setting ensures a serene, luxury experience.

6. What is concierge medicine, and how does it benefit me?
Our concierge model offers exclusive, personalized attention—meaning you’ll have direct access to your physician, streamlined scheduling, and comprehensive care plans. It’s designed for those seeking a high-touch, VIP healthcare experience.

7. Are these therapies and treatments safe?
Yes. Our physician-led team uses evidence-based protocols and advanced technologies. Every treatment is tailored to your needs, and patient safety is our top priority.

8. Who is a good candidate for anti-aging services like senolytics and NAD+ infusions?
Anyone looking to improve their overall health, energy levels, and longevity can benefit. However, individual suitability depends on your medical history and current health status. We always conduct a thorough consultation to ensure the best outcomes.

9. How do I schedule an appointment or consultation?
You can request an appointment through our website, call our front desk at 945-888-0180, or visit us in person. We’ll help you find a convenient time for your initial consultation.

10. Do you offer memberships or subscription plans?
Yes. We offer a subscription-based concierge medicine program that delivers ongoing, personalized care. Membership benefits include priority scheduling, exclusive access to your doctor, and substantial discounts on services, medications, products, and customized health plans.

11. Do you see patients who are not on a subscription plan?
Yes, we do. All of our advanced aesthetic procedures are offered without a subscription. We also offer à la carte medical visits.

12. What can I expect during my first visit?
You’ll receive a comprehensive evaluation that includes a detailed review of your health history, lifestyle, and health and aesthetic goals. We will then recommend a customized treatment plan. Our typical new patient appointment lasts 60 minutes or more.

13. How long do the treatments take, and is there downtime?
This varies by service. Some infusions and procedures (like NAD+) can take an hour or more, while light/laser treatments might be shorter. Downtime is typically minimal, but your provider will walk you through recovery and aftercare instructions.

14. Do you offer financing options or payment plans?
We strive to make our services accessible. We offer Cherry financing. Contact our front desk for detailed information on financing and flexible payment arrangements that may be available.

15. Will the physician be performing all procedures?
Our board-certified aesthetic physician personally oversees all services, ensuring the highest standard of care. Certain treatments may be delegated to trained and certified staff members, but the physician remains closely involved to maintain quality and safety.

16. What if I need to reschedule or cancel my appointment?
We understand that schedules can change. Please notify us at least 24 hours in advance to avoid late cancellation fees and allow other patients to book.

If you have any further questions or wish to learn more, feel free to contact us directly or visit our website. We look forward to partnering with you on your journey to optimal health and lasting beauty!